HP 3760 not printing black

[darren9643]

I have a fairly new printer, only used a handful of times, still has the ink supplied and shows as plenty of ink left, prints colour but no black whatsoever, i've tried cleaning the print heads using the printer diagnostics and still nothing, ink cartridge still looks brand new and not clogged up, contacts are shiny like new too, cartridge is fitted correctly and worked last time with no issue.

[Betty0610 · Accepted solution]

@darren9643

Welcome to the HP Support Community.

Since you've tried most of the steps, the only next thing we can do is to try with a new black ink.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!