HP 5258 OfficeJet Printer Issue I have an HP OfficeJet 5258 printer. I've never had an issue wit

[WrenRK]

HP 5258 OfficeJet Printer Issue

I have an HP OfficeJet 5258 printer.
I've never had an issue with it until today.

Both color and black cartridges are new and 100% full of ink.
But specifically the black cartridge is causing an error to pop up continuously.

"Cartridge is not communicating with the printer."
There are three little black dots over the error message.

I followed all the suggested tips online and none of the tips will fix it.

I have wiped the cartridges down; restarted the printer; unplugged for a while; restarted the printer; etc.
I was able to print an alignment page one time, that looked correct (both black and color),
but when I attempted to do the alignment, the "Cartridge is not communicating with the printer”message reappeared.

I have used both a new and an old black HP XL63 cartridge, same result, same error message.
The virtual assistant is not helpful at all.

Can you connect me to someone who knows how to fix this printer problem?
Or can you tell me where the printer needs to be taken to have it fixed?

[Irfan_06]

Hi @WrenRK,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support