HP 5520 keeps loading on aligning carriage

[Kiley2]

 

 

Hello, 

this printer wasn’t used in a while. I plugged it in, then it showed me how to put paper in it, So I did that.

now the next step is it wants to aligning the printer carriages and it’s loading but it does nothing. 

plugged mij PC in it for the newest software and everything but it does not work whatsoever…

put some new inkt carriage int it but no luck.

Someone knows what to do?

[Dilip_18]

Hi@Kiley2,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing carriage issues with the HP Photosmart 5520 E-All-In-One Printer.  

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and try to print a test page and check if it works.

Follow the steps to Clean the printhead or ink cartridge.

Please follow the steps suggested in the support document for - 'Alignment Unsuccessful' Error Message Displays - Click here

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Hope this helps! Keep me posted. 

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Have a great day!