HP 560 won't restart properly | Error 19.11:10

[KwareA3]

Hello,

Our HP won't properly initialize when restarting. While loading, it gets to about 38% and an error pops up and demands a restart. We restarted the printer multiple times and cant get through. This error still occurs, even when the printer has not been operating for a few days. 

Error | 19.11:10

" Restart printer. If the problem persists. Call support. Caution! Hot surfaces inside the printer. Do not touch heating modules "

- Error : PCA 1 Failure

- message text : curing control pca failure

any advice/help is gladly appreciated, thank you. 

[Raj2111]

Hi KwareA3,

Welcome to the HP support community.

This might require one one-on-one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Raj