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‎01-25-2025 05:23 AM

HP Recommended
Operating System: Microsoft Windows 11

I have purchased a new 62XL cartridge when placed in it states it's incompatible ,I have unpluged after cartridges removed finally I replaced it again and all works ,how do I get a replacement cartridge from HP . It's new full of ink 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2025 02:50 PM

HP Recommended

Hi @4paws,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the printer ink cartridges and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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2 REPLIES 2

‎01-27-2025 02:50 PM

HP Recommended

Hi @4paws,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the printer ink cartridges and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎01-28-2025 04:22 AM

HP Recommended

Thank you very much for your help they are sending me a replacement ink cartridge for the new bad cartridge I purchased. 

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