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‎11-09-2024 11:50 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP 4255e Printer with cartridge HP67 XL.  Replaced ink cartridge because the printer showed it was not printing because it was empty.  Even though I might have gotten only 30 pages out of the cartridge.  If that?  I have replaced with a new cartridge from Amazon twice and I get the same error message E- 0. I have followed all suggested fixes I have seen.  Does this mean my printer is defective/dead?

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1 REPLY 1

‎11-11-2024 02:50 AM

HP Recommended

Hi @Shedevil56,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Update the firmware. Click here

 

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer itself. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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