HP 6958 New black 902XL cartridge won't print

[bekalek]

I was able to print a return label a couple weeks ago. I had some minor printing errors as I knew the black ink was getting low. Then just last week my husband tried printing a document and nothing printed. Thinking it just needed new cartridge, purchased one today, installed and did not work. 

Tried all the tool options on the printer. Yes my color cartridges are quite low but at least they put a little bit of color on the paper. Printer head can not be removed to be properly cleaned. Double checked vents on the cartridge. 

I am at a loss. Help! It literally just worked, now it does not.....

And if I am out the cost of the cartridges I just bought, I will be furious! 

[sandytechy20]

@bekalek

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