HP 7740 want eccept inks 952 insteed of 953.

[RPreza]

Hello,

I have an HP wide format printer, model 7740, which uses ink cartridge 953. Unfortunately, I mistakenly ordered ink cartridge 952, believing they were compatible with the 7740 model. I wasn't aware of the regional concerns and compatibility issues with HP printers. 

Now, my printer has been reset, and it requires the original 953 ink cartridges. I am stuck because I can't use the original 952 cartridges I purchased since the printer specifically requires 953. Additionally, it has been three years since I bought the original cartridges, so I cannot reset them to factory settings. I do not have the old and first inks 953 anymore. 

I'm looking for help regarding this situation. Is there any way to use the original 952 cartridges in my 7740 printer, which only accepts 953?

[Irfan_06]

Hi @RPreza,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like you have accidentally purchased incorrect ink for your printer and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support