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‎03-04-2023 05:24 AM - last edited on ‎03-08-2023 04:22 AM by HP Administrator

HP Recommended
Product: HP OfficeJet Pro 8210 Printer

Just received an HP OfficeJet Pro 8210 without the setup cartridges requested by the printer.
Only have original HP 953 cartridges.
Where can I buy setup cartridges, or how to do it manually

Category:
3 REPLIES 3

‎03-07-2023 05:47 AM

HP Recommended

Hi @art_d_os,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

If the printer is purchased recently and you did not receive the setup cartridges, kindly contact the store you purchased. 

 

However, sometimes the cartridges will be packed inside the box at the bottom. Kindly check. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎03-09-2023 06:41 AM

HP Recommended

No setup cartridge in the box as specified by the seller amazon,

Had to access the support menu (4x "go back" key), do an OODB reset whithout the cartridge installed to bypass the ink init step

and now it's OK

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‎03-09-2023 08:36 AM

HP Recommended

Hi @art_d_os,

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Elohi_NR
I am an HP Employee
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