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‎11-02-2024 12:54 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

The screen displays a message that there is a problem with the cartridges.  turn off printer and if it doesn't go away contact hp support.  Just replaced cartridges with HP brand and the printer acknowledges that they are genuine.  

 

don't have error code

 

What do I do now?

 

Category:
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1 REPLY 1

‎11-04-2024 07:00 AM

HP Recommended

Hi @JonGZZZZZ,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I’m sorry to hear that you’re facing issues with your HP Officejet Pro 8600 Plus printer, especially after just replacing the cartridges. That must be frustrating!

 

Perform the steps from this document and see if that helps. 

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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