HP 8610 keeps telling me I have counterfeit cartridges.

[beekeeper1759]

My HP8610 is printing a bit off center so I went to align it and I keep getting messages that the ink cartridges are low or counterfeit.  I've replaced them all with genuine HP cartridges and the problem persists.  Any thoughts?

[Irfan_06]

Hi @beekeeper1759,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your printer cartridges.

Kindly refer to the steps from this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[beekeeper1759]

I tried updating the firmware through my HP Smart app - no luck.  So I went to do it from the printer.  I get the message "The printhead appears to be missing, not detected, or incorrectly installed.  Error Code 0xc19a0013

[Irfan_06]

Hi @beekeeper1759,

I am sorry to hear that the above link did not help much.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[beekeeper1759]

I was able to reset the printer head in the printer itself but I continue to get the messages telling me my ink is low, that I need to align the paper, that I have counterfeit cartridges......

This printer is probably 10 years old.  Perhaps I just need to get a newer one.

[Irfan_06]

Hi @beekeeper1759,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support