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‎12-14-2020 02:54 PM

HP Recommended
Product: HP OfficeJet 6962 All-In-One
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Having issues with the HP 902 black ink cartridge. Installed new HP 902XL CYM ink cartridges and the black ink is not being printed. Performed all troubleshooting steps but all colors but black is showing up. Any idea what's wrong? Any help will be appreciated! Also, can I get an HP person to get back to me? I'm actually frustrated that just because my product is out of warranty I can't get any support from HP. Thanks.

Category:
1 REPLY 1

‎12-14-2020 08:38 PM

HP Recommended

Consider a blocked print-head.

 

Look on youtube for video on how to clean print-head, or look for my post on Dec 9, 2020.  Same problem with HP OfficeJet 6968 with CYAN not printing.

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