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‎09-17-2024 01:15 PM - edited ‎09-17-2024 01:18 PM

HP Recommended

Hi,

 

I ordered HP 902XL ink cartridges for one of my colleagues on 8/23. It is now out of ink despite only printing a few times, nowhere near the 315 pages. The serial numbers on the cartridge are not working in the Support pages, which is very frustrating. She had no issues printing; there was just very little ink. What are our options for claiming the warranty? 

 

Note: We're in Alaska and ordered the ink from Staples. There are no Staples locations in Alaska, only a distribution center, so we can't easily return the cartridges.

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1 REPLY 1

‎09-19-2024 04:35 AM

HP Recommended

Hi @Megs42,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the defective cartridge.

 

To get this issue sorted, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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