HP 9810 Not Recognizing HP 962XL Cartridges

[McPherson2]

I own a HP 9810 printer, purchased from Costco. It uses 962 or 962XL ink cartridges. The latest cartridges are HP and look just like the old ones.  The printer gives an error message that the cartridge is not intended for use in this printer.  What can I do to make the printer recognize the HP cartridges?

[sandytechy20]

@McPherson2

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge electrical contacts

• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.
• 
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• 
• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[McPherson2]

I have tried your solution several times, and it didn't work.  So, I have to replace a three-year-old printer.

[sandytechy20]

@McPherson2

Feel free to contact us in the future if you need any assistance.

Cheers.