HP All-in-one 6950 color printing problem

[Dan1893]

My printer stopped printing blue. We replaced the cartridges. Ran several cleaning and alignment cycles. It burned through a whole lot of ink and even now with fresh ink again it is not printing correctly. We have wasted a whole batch of ink, and all the customer support is robots in chat that eventually end up ignoring me. HP doesn't want to help unless I buy a subscription for support!? Is that right?

I have followed all the standard reset troubleshooting steps. What's next?

[Nal_NR · Accepted solution]

Hi @Dan1893,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I can understand how frustrating it must be to deal with this issue, especially after trying so many troubleshooting steps and facing difficulties with support. It’s inconvenient when things don't work as expected, and I’m here to help you work through it! Let's see if we can find a solution together.

Update the firmware if not done already. Click here

If you have performed all the steps from this document and still having issues, after replacing the cartridges, then the printer might need service. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Dan1893]

The advice is helpful except nothing worked and I have to take it to service... It somehow burned through over $100 of ink just to find out its broke....

..oh well

[Nal_NR]

Hi @Dan1893 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!