HP Color Laser 150nw - Printing the shadow of the top of the page at the bottom

[Robyn150nw]

Hello, my HP Color Laser 150nw is printing the shadow of the top of the page around the bottom of the page. The colors are smeared across the horizontal half of the page too. 

• I have manually cleaned the drum and checked ink cartridges and all seems okay. 
• I ran HP Print & Scan Doctor and it's not helping.
• I ran the troubleshooter of the printer as well but no luck.

I have attached the Test Page below as a sample. Appreciate it if anyone can help how to resolve this. 

[sandytechy20]

@Robyn150nw

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in  this HP document to fix this issue:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers