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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SMUHSD_EY
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HP Color LaserJet Enterprise M553 Prints Magenta Background

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HP Color LaserJet Enterprise M553
Microsoft Windows 10 (64-bit)

Last week the printer started printing colored jobs with a solid Magenta background. Black & White was fine, we rebooted the device, checked connections and reconnected. After restarting device, it prints fine until a couple of jobs later. I ran a test report and it prints magenta background halfway. Ink cartridges were replaced and it still does the same. Driver & Firmware are updated - No issue when printing black and white - the magenta comes out after couple of jobs. Device just hit the 1 year and 2 month mark and less than 10,000 pages printed... Any help is appreciated! 

 

 

ColorPhotoM553 Printer Issue.jpeg

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Repairatrooper
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First thing to try is a new magenta cartridge.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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SMUHSD_EY
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I've changed the ink and it still prints out this way. After reboot, after a couple of prints from the unit and multiple computers it still prints magenta. 

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