HP Color LaserJet M254dw vertical white lines

[fcorbeil]

Hi,

Since an image is worth a thousand words, here's the printer quality test page result :

Please, how do I fix this.

Thanks in advance!

[Betty0610]

@fcorbeil

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/us-en/product/hp-color-laserjet-pro-m253-m254-printer-series/14121301/model/1...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[fcorbeil]

Finally discovered the problem. The transfer belt is scratched!?! How can this happen on a 2 year old printer? Of course, I found out about this after purchasing 4 new toners which cannot be used in the new printer version (M255dw). 😡

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!