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‎10-25-2020 08:38 AM

HP Recommended
Product: HP Color LaserJet M254dw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Since an image is worth a thousand words, here's the printer quality test page result :

 

20201025_102708 (2).jpg

 

Please, how do I fix this.

 

Thanks in advance!

Category:
3 REPLIES 3

‎10-28-2020 06:35 AM

HP Recommended

@fcorbeil

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-color-laserjet-pro-m253-m254-printer-series/14121301/model/1...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎10-28-2020 06:56 AM - edited ‎10-28-2020 02:17 PM

HP Recommended

Finally discovered the problem. The transfer belt is scratched!?! How can this happen on a 2 year old printer? Of course, I found out about this after purchasing 4 new toners which cannot be used in the new printer version (M255dw). 😡

20201028_084343 (2).jpg

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‎10-29-2020 06:54 AM

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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