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‎01-13-2021 11:50 AM - edited ‎01-13-2021 01:43 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdn
Operating System: Microsoft Windows 10 (64-bit)

I have a Color HP LaserJet Pro MFP M477fdn that started leaving a page smear on the same spots of paper printing. Ink toners are not the issue. I've tried doing the included Service/Cleaning page routine and it does nothing for it to improve it or remove smear from prints. I've googled and youtubed videos and can't seem to find what is causing the issue. I don't want to spend a ton money on repairing it as it's out of warranty. Hoping to find a relatively easy fix to resolve so printer doesn't have to be replaced.

I've also done all current firmware updates and followed basic cleaning instructions. 

Besides this issue, it's a good printer. See below for an example of the output and issue (on left edge of paper).

Any help would greatly be appreciated. 

 

InkedHP M477 page smears(1).jpg

 

 

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3 people had the same question
2 REPLIES 2

‎01-13-2021 05:34 PM - edited ‎01-13-2021 05:41 PM

HP Recommended

That is a common sign of a failed fuser. The coating from the roller has detached in a semi-circular pattern and has folded over and toner sticks to it and gets put back on the page. Requires replacement of the fuser assembly or replacement of the rollers. Last time I checked, OEM fusers were to expensive to make this a worthwhile repair.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-13-2021 06:04 PM

HP Recommended

That's kind of what I was afraid of but it does make sense. Shame the part cost so much vs. replacing the printer. Thanks for your input.

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