HP Deskjet 2600 printer

[SallyL1]

I purchased an HP Deskjet 2600 all in one printer and set up instant ink. I gave this to my grand daughter and i was paying for ink etc. Then her mum changed the bank details to her so i didnt have to pay for ink.  After this i purchased the same printer and i can not seem to set up a further account.  If i log in with old details it isnt letting me.  Had so much trouble setting up this printer and gave up many times.  Now as i have left it so long the ink that was in it has dried up.  There seems to be no proper support to speak to someone in person to help me.  So cant print off Printer Info. The on and off button works.  Then i see a red light shining near where ii shows the little ink info. then a red light comes up with a picture of a turned down corner page. the  page wont download on hp ink it keeps telling me there is a problem to try later.  So i have a brand new printer that i havent tried to use in over a year and getting nowhere.  Can anyone help? To go to a shop and buy ink cartridges is so expensive. PLEASE HELP!

[Jay_G24]

Hi @SallyL1,

I'd like to help!

To better assist -

Are you trying to add the printer to a new account or to the old one?

What is the error you receive when you try and enroll?

If you trying to add the printer to the old account, Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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