HP Deskjet 2700 will not print black

[Semtition]

Hi All,

I have tried literally every step and bit of advice that I have seen on here, my printer was printing black a month or so ago, now it will only print color, both brand new cartridges, I have checked for firm updates, cleaned everything alligned everything, check the settings, nothing at all is working.

Please help urgently as I am trying to print some important documents.

Deskjet 2700 all in one.

[A_Gayathri]

Hi @Semtition ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're having trouble with your HP Deskjet 2700 All-in-One printer. Let's try some troubleshooting steps to resolve the issue:

Check Ink Levels: Ensure that the black ink cartridge has enough ink. You can check the ink levels through the printer software on your computer.

Print a Test Page: Print a test page to determine if the issue is with the printer or the computer. Follow these steps:

• Press the Wireless and Information buttons on the printer simultaneously.
• A test page should print. Check if the black color is present on the test page.

Clean Printhead: Sometimes, the printhead may get clogged. Most printers have a utility for cleaning the printhead. Refer to your printer's manual for instructions on how to clean the printhead.

Align Cartridges: Make sure the cartridges are properly aligned. You can usually find this option in the printer software on your computer.

Update Printer Drivers: Ensure that you have the latest printer drivers installed. Visit the official HP website, locate your printer model, and download the latest drivers for Windows 11.

Restart Printer and Computer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Also, restart your computer.

Check for Firmware Updates: Make sure your printer firmware is up to date. You can find firmware updates on the HP website.

Reinstall Printer Software: Uninstall the printer software from your computer and then reinstall it. Make sure to download the latest version from the HP website.

Check Print Settings: Ensure that your print settings are configured correctly. Sometimes, the default settings may be set to color printing only.

I hope this helps. 

Take care and have a good day.-

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