HP Deskjet Plus 4155 will not print Black Ink

[LndLarson]

Color prints on the printer, but the black in does not. I've tried Printhead cleaning (Both levels), smudge cleaning, grayscale changes, etc, and I've even tried a hard printer reset, but I cannot get black to print. I've seen this is a problem on this unit for multiple people - can someone please provide the solution to resolve this, if one even exists?

[Raj_05]

Hi @LndLarson,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the frustration you're experiencing with your HP Deskjet Plus 4155 not printing black ink. Here are some steps you can try to troubleshoot and potentially resolve the issue.

• Check Ink Levels: Ensure that the black ink cartridge has sufficient ink. You can check the ink levels through the printer software or the printer control panel.
• Clean the Printhead Manually: If the automatic printhead cleaning didn't work, you can try cleaning the printhead manually. You can find instructions in your printer manual or on the HP support website. Be careful when doing this and follow the instructions precisely.
• Align the Printhead: Aligning the printhead can sometimes resolve printing issues. Check your printer's manual for instructions on how to perform a printhead alignment.
• Use Genuine HP Ink Cartridges: Make sure you are using genuine HP ink cartridges. Generic or refilled cartridges might not work properly and can cause printing problems.
• Update Firmware/Drivers: Ensure that your printer firmware and drivers are up to date. Visit the HP support website to download the latest firmware and drivers for your printer model.
• Check for Software Issues: Sometimes, issues might be related to the printer software. Uninstall and reinstall the printer software on your computer. Make sure you are using the latest version available on the HP website.
• Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor, a diagnostic tool provided by HP. It can help identify and fix common printing issues.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support