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‎06-07-2022 07:17 PM

HP Recommended
Product: HP DeskJet Plus 4155 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Please help! I have inserted brand new Black Ink cartridge from HP Instant Ink program & it will not print any black at all. I have the color cartridge from same place & it prints great. I do not have or see any Errors & diagnostics show that my printer is working fine. It is Not working fine!  I have taken Black out & put back in. I have unplugged printer, waited, tried to print test page again. I used a paper towel to blot black in & some black in will come out but when I put back into printer there is nothing! What to do? TIA

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18 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2022 08:33 AM

HP Recommended

Hi @Reitae,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are facing missing black issue

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎06-11-2022 08:33 AM

HP Recommended

Hi @Reitae,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are facing missing black issue

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

1 person found this reply helpful
Was this reply helpful? Yes No
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