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‎09-21-2023 06:37 PM

HP Recommended

My HP deskjet printer printing yellow background on every print. I tried all the basic troubleshooting like alignment check, cleaning printhead, replaced the ink with original ink but still it prints the yellow background. Any help would be appreciated

7 REPLIES 7

‎09-24-2023 09:25 AM

HP Recommended

Hi @vivtherocks,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

 

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware failure)

 

To understand the issue and help you, please share the details listed below:

 

- Please share an image of the printed document which has the yellow background.

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know to which device are you trying to connect your printer to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎09-24-2023 04:27 PM

HP Recommended

Thank you for the response Irwin. I've tried using Windown, iphone, chromebook to print and all have the same issues. Even tried standalone scan/copy function but that also prints the yellow background.

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‎09-26-2023 07:29 AM

HP Recommended

Hi @vivtherocks,

 

Please share an image of the copy that has the same issue to assist you further.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎09-26-2023 02:01 PM

HP Recommended

Color Print:

vivtherocks_0-1695758411038.png

B&W Print

vivtherocks_1-1695758440458.png

Printer Copy Print

vivtherocks_2-1695758479745.png

 

 

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‎09-27-2023 05:11 PM - edited ‎09-27-2023 05:12 PM

HP Recommended

Hi @vivtherocks,

 

I see that you are facing print quality issue on your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware using this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎09-29-2023 12:28 PM

HP Recommended

Drivers/softwares were uptodate. And the other steps you mentioned is now applicable for my printer 3630 series (as per notes mentioned in the link). Please let me know if you still want to me to go ahead and perform those steps.

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‎09-30-2023 04:47 AM

HP Recommended

Hi @vivtherocks,

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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