HP ENVY 5032 All in one Moved from Europe to India. Catridge not working

[Anilnl]

I have moved from Europe to India, I have HP ENVY 5032 all in printer.

I don't have my old  cartridges and have purchased new cartridges from India - 803 series which shows as incompatible cartridges now.

Not sure how to resolve this , please help.

[Irfan_06]

Hi @Anilnl,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Anilnl]

Hi, sorry for late reply

Please find answers

Do you have the ink cartridges for both regions? Yes

Do you have a printer USB cable? Yes

Do you have the printer full feature software and drivers installed on your PC? Yes

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

Windows 

2) Confirm the printer model.

Hp envy 5032 all in one

Regards

Anil

[Irfan_06]

Hi @Anilnl,

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Anilnl]

Dear Irwin,

I have sent you the screenshot via private message 

Request to further tell me how I can proceed 

Regards

Anil Kumar Thimmaiah

[Irfan_06]

Hi @Anilnl,

I am sorry to inform you that your private message was not received, kindly help me with the details requested earlier in the private message once again to assist you further.

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

Take care and have a great day ahead!

Irwin6

HP Support

[Anilnl]

Hello Irvin,

you are requested me to send screenshot of the "Set New Region window".

As previously i was using HP instant int , now since i have unsubscribed i don't find the option to check the levels of the ink.

[Irfan_06]

Hi @Anilnl,

Kindly refer to the steps on this link to download the full feature software for your printer.

Please download the HP easy start printer setup software from the above link as shown in the image below.

Then follow the above shared steps again.

Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Anilnl]

Hi Irwin6,

I have sent you private message.

REgards,

Anil

[Anilnl]

Hello Irwin6,

I sent you a private message, but somehow i am able to recieve your message but you are not able to receive it.

Hence i am putting the details here and you can reply me in a private message.

Regards,

Anil Kumar