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05-18-2017 12:01 PM
HP Support installed the driver for the HP Photosmart 5500 series. This driver makes the color printing work again. Unfortunately I spent an hour on the phone with them to get this accomplished.
This is an older driver that happens to work as a temporary fix. No idea when they will fix the driver for the 5540.
05-18-2017 06:47 PM
05-21-2017 12:27 PM
I followed the guidance (sandytechy20) to download and install the 5540 printer driver, but it did not change the fact that the printer wants to print in grayscale. I know that the software that is printing the document (i.e. ms word, powerpoint, adobe acrobat) does not have grayscale selected. When I printed the page to show the 'printer claim code' it printed in black and blue. When I print a 'demo page' from the printer itself, it prints in colour. This is a relatively recent occurance (with in a few weeks). Some help would be appreciated.
05-21-2017 12:55 PM
06-08-2017 10:42 PM
You really should listen to people when they say something is not working or right and pointing out specifics. Don't just copy and paste stuff that's already available on the HP troubleshooting page via a simple Google search. I just bought this printer and every time I install the new software package (after April 2017) you're foisting on us it doesn't work. Something is wrong with that bundle. It's possible it works for some things like my Amazon Fire or Samsung Galaxy, but even though it prints in color the size is completely off. But I don't care about those. I care about fixing the Windows 10 version. Anywhere from Photoshop to the HP AIO remote, the color option defaults to monochrome every time. The only time it did work and remembered my color selection is when I installed an old driver, but that dismantled my scanner. So, I had no choice but to reinstall the latest version of the software and now everything is monochrome again. And using that HP app is not my preferred choice. I typically print from Photoshop and printing from the HP AIO app makes the size totally off.
06-21-2017 02:42 PM - edited 06-21-2017 02:54 PM
I had the same no printing in color issue with my 5540 all in one. There was no 'Print in Grayscale' option. In fact, there was nothing under 'Document Options'. I finally uninstalled the driver. I reinstalled from the CD that came with my printer, deselecting the "HP Udates" option. It worked! The color option is back as well as the 'Print in Grayscale' option. Just printed from MS Word and it came out in color! Problem solved. HP should pay me!!!! Ha.
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