HP ENVY Foto 6234 All-in-One-printer Black ink fails

[pkeide]

My HP ENVY Foto 6234 All-in-One Printer prints black stripes where it should be a solid black.

I have had the cartridge out and back a few times, and it's over half full. I have tried to clean it with the HP print assistant tools, but there are no visible changes to the black prints.

I have an ongoing agreement with HP instant ink and gets new cartridges when they are going empty. Just now I have no new catridges to try with. The printer has the newest firmware, checked today. Printer was new in january 2020.

[Kumar0307]

@pkeide, Welcome to the HP Support Community! I’m here to help.

I see that the print quality of lack is not good. As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[pkeide]

Thanks Kumar for the reply, however I haven't got any PM's... the inbox is empty.

Nevertheless - I received a mail from Instant Ink today that a new cartridge are heading my way, don't know if that is a result of the printers auto ordering feature, or your effort trying to solve my problem, anyway I'll wait for the mailman and see how it goes.
Thanks again and have a nice day all.

[Kumar0307 · Accepted solution]

@pkeide

Yes, you may check the shipping details on the Instant Ink account. You may log in to your HP Instant Ink account page from here.

It will also show you the tracking number using which you can track the shipment.

Keep me posted for any other assistance.

[pkeide]

Hi. I've got my new Ink delivery today, 'unfortunatly' this was a multicolor ink cartridge, not the black cartridge that I long for... so the problem is still there, please advise me..