HP ENVY Inspire 7200e will not print colour

[NVSN]

HP ENVY Inspire 7200e will not print colour

just bought this and set it up wirelessly - mac OS Ventura 13.6.7

printed out the alignment / hp page in colour but not printing my emails or documents with any colour - all inks new and full ?

[A_Gayathri]

Hi @NVSN,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing printing issues with your new HP ENVY Inspire 7200e. Let's troubleshoot the problem together. Here are a few steps you can try:

• Check Printer Settings: Ensure that the printer settings on your Mac are configured to print in color. Sometimes, documents default to grayscale or black and white printing.
• Verify Ink Levels: Confirm that the color ink cartridges are properly installed and have sufficient ink levels. You mentioned they are new and full, but it's worth double-checking.
• Clean Print Heads: Use the printer's built-in maintenance tools to clean the print heads. This can help clear any clogs or issues that might be preventing the printer from properly dispensing color ink.
• Update Printer Drivers: Ensure that you have the latest printer drivers installed on your Mac. Sometimes, outdated drivers can cause printing issues . Software and Drivers for HP ENVY Inspire 7200e series
• Restart Printer and Mac: Sometimes, a simple restart can resolve connectivity or software-related issues. Try restarting both your printer and your Mac.
• Print Test Page: Print another test page from your Mac to see if the issue persists. If it prints in color, the problem might be specific to certain applications or documents.
• Check Application Settings: If the issue only occurs with certain applications or documents, check their print settings to ensure they are set to print in color.
• Update macOS: Ensure that your macOS Ventura is up-to-date. Sometimes, software updates can resolve compatibility issues.
• Reset Printer Preferences: If none of the above steps work, you can try resetting the printer preferences on your Mac. This will reset all printer settings to their defaults.
   

Refer to this document: HP ENVY Inspire 7200e series User manual

HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[NVSN]

Hi @Gaya1239

i logged in to see if there had been a reply yesterday (12.06.24) but could not find one - sorry!  so i did a whats app chat with HP support and it was rectified by changing settings in advanced settings (changing name of printer by deleting FE761A / at bonjour highest priority service changing to 9100) then deleting the previous printer name and making the new one the default and it has worked 

[A_Gayathri]

HI @NVSN,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support