HP Envy 4520 doesn't have "colour" option in printer window

[Wozza1952]

Hi,

I have an issue with my HP Notebook that it will only print to a HP Envy  4520 multi-function printer in black & white (wireless connection).

About 6 months ago I had the same problem but now the issue has returned!

I have followed previous threads on the HP Forum and various posts on the Internet.

I have managed to remove the printer from the control panel but when I run printui.exe /s

and try and remove the printer drivers you get a message that states that it is "unable to delete the driver as it is

use by a printer". 

However the printer it mentions is not in the control panel so I'm unable to delete it?!

If I reinstall the driver the same result occurs.

Can you provide me with any assistance or provide remote help?

Please, please help me to resolve this issue.

Please contact me if you need anymore information.

Thanks in anticipation.

Wozza1952

[Jay_G24 · Accepted solution]

Hi @Wozza1952,

I'd like to help!

I understand you're unable to print in color.

If you are able to make color copies.

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document for know-how. Try printing.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Wozza1952]

Hi Jay,

Thanks for providing me with your solution to my printing issue.

I am very pleased to say that your solution has sorted my issue out.

My only concern is that its been sorted before but this issue has returned.

I hope it doesn't happen again!

Once again thanks for all your help.

Wozza1952

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

How about I reach you in 2-4 days to check on the printer status?

Let me know!