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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Stepladder
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HP Envy 4527 will not print in colour

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HP Envy 4527
Microsoft Windows 10 (64-bit)

My printer does not print in colour. I have just installed new ink cartridges. The test page prints in colour, but never when I try to print from an app, like Microsoft Word. I have checked all printer settings. The printer tells me that it is up to date in terms of software. I have seen this problem reported by many others, but not yet seen a solution. Can anyone help please?

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sandytechy20
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@Stepladder

 

Welcome to the HP support community.

 

I understand that you are unable to print in color, follow the below steps to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP Smart app

Click here to download the driver.

 

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing Preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Stepladder
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Thanks Sandytechy20. Uninstalling (and ticking to delete) the Windows driver and then re-adding in Windows did the trick. I already had HP Smart installed and didn't need to do any of the other stuff that you mention. So, my recommendation for people with similar issues on Windows 10 would be...

 

1. Go to Windows Device Manager and select Printers

2. Right-click on your printer device and select Uninstall, and tick the Delete box

3. Restart Windows

4. Go to Windows Printers & scanners, and click on your HP printer, and then re-add (Windows will download the latest driver)

 

I tried to re-add my printer using HP Smart, but it didn't work. HP Smart couldn't find my printer until I had re-added in Windows.

 

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