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HP Recommended
Envy 5020
macOS 10.15 Catalina

I bought my HP Envy 5020 in Hong Kong and now live in the UK. The 304 cartridges are not recognised due to the UK region so I need to reset the region to clear the error messages and allow the cartridges to be recognised. My Mac is the latest update which is OS Big Sur 11.0.1-12.18.

1 REPLY 1
HP Recommended

@RichCW 

 

Please use the following guide


                https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...


Regards.

BH
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