HP Envy 5032 ink cartridge problem

[Sarah273]

Hi,

I am having issues with the ink cartridges in my printer.

My printer ran out of ink so I replaced the cartridges as normal but keep getting the message "at least one of the cartridges has a problem".

I have tried turning the printer off and on, I have wiped the contacts with a dry cloth as well. It still comes up with the error message.

Any help

[Rainbow23]

Hi @Sarah273

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

I see that you are facing cartridges issues with your HP ENVY 5032 All-in-One Printer.

You may try installing one cartridge at a time and try printing to check which cartridge has the issue.

You may also refer to this document.

Let me know if this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[Sarah273]

Hi,

Thank you for your advice. I have tried this and it is still coming up with the same message.

I looked through the document you kindly attached and followed all the points but again to no avail.

Sarah

[Rainbow23]

Hi @Sarah273

Thank you for replying to us.

This could be a hardware issue with the cartridge. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping