HP Envy 5052 prints blank pages including blank print quality report

[ZMKZ]

My cartridges are full and newly replaced.

-Alignment page printout is a blank page.

-Print Quality report printout is a blank page.

-I have cleaned printer heads twice (from the tools option in the HP app as well as from the printer console).

-I have switched off the printer and tried all the above steps, and the printer is still printing blank pages.

Can someone please help ? Thanks in advance! 

[Irfan_06 · Accepted solution]

Hi @ZMKZ,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Also, update the printer firmware using this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[ZMKZ]

thank you. Your steps helped me trouble shoot the problem. One of the cartridges had a sticker on it. Removing it resolved my problem.

[Irfan_06]

Hi @ZMKZ,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support