• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-18-2023 03:34 PM

HP Recommended

I have a very important report to produce tomorrow.  A good friend lent me his HP Envy 6055e.   The cartridges were very low but it was functioning.   I am able to scan, and do various other functions include printing the test sheet which tells  me the printer is working and connected to them internet.   I reworked my report and then tried to print it.  Cartridge we empty so I added new XL cartridges.   Non HP cartridges!   Now the printer still does everything but when I print it gives me the following message.

Printer Can Not Print

If you have an HP + printer be sure to use original HP Cartrides

SIgn into the HP account on the Home Screen to check your status

 

Are you freaking kidding me?   I am able to use every other function of the printer, print 10 test sheets and instructions.  But I can’t print my report because I didnt buy OEM cartridges?    This doesnt see right or legal.    There must be a bypass somewhere.   Please don’t lie to me about how they are inferior or malfunctioning.   It’s a straight up match and as I have said they will print any and all test sheets.   

 

Please, I am likely to get fired without the report and this is ridiculous.

 

Category:
5 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.