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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: HP Envy 7155 Printing problems

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12-02-2021 07:55 AM
The print quality it bad and it gets worse if you don't use the printer frequently. I have used the software tools multiple times over the course of a few months to clean the printer head, but it doesn't fix the problem. I don't understand why HP cant publish something that explains how to manually clean the printer head.
12-07-2021 06:00 AM
Hi @shagen54,
I'd like to help!
I understand you are facing print quality issues.
The Envy 7155 printer does not have a removable printhead. If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options for your printer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps!
And, Welcome to the HP Support Community.
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