HP Envy 7855 Printer Incompatible Cartridge Issue

[AshTG]

Hello,

I have a HP Envy 7855 printer American spec which utilizes cartridge HP64. This model is dual voltage. I currently am living in Germany, and only have access to the European spec ink cartridge HP303, which is the European equivalent to HP64 ink cartridge.

Unfortunately when I try to use the HP303 ink cartridge in my HP Envy 7855 printer , I get an "incompatible in cartridge" error. I have updated my firmware and chose Germany as my region for the printer setup. I also when into my printer IP address setting and turned cartridge protection off. What settings can I manipulate in order to use the European HP303 ink cartridge ?

[Kumar0307]

@AshTG

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

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