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‎12-09-2021 12:53 PM

HP Recommended

HP Envy Photo 7100: printer door won't open for cartridge change. - I am seeing unresolved posts regarding this. I can print, but can't open the lid to change the cartridges. Never had this problem before. Does this means it's broken?

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1 person had the same question
1 REPLY 1

‎12-16-2021 11:22 AM

HP Recommended

@KLW65

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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