HP Envy Photo 7155 printer leaving light streaks on paper

[EricB2]

My print quality has been bad and has been getting worse.  I thought it might be the ink cartridges so I replaced those within the last 2 months with HP brand cartridges and am still getting bad quality.  The picture below is the Print Quality Diagnostic report.  As you can see, there is a lot of streaking (especially on the black, but also a little bit on the color). The printer has seen very light use so I don't know if something is clogged and needs cleaned?  I've run the clean cartridges function 3-5 times with no improvement.  Also ran the Clean Smear function once.

Does anyone know if there is anything that could cause this if it is dirty?

[Betty0610]

@EricB2

Welcome to the HP Support Community.

Are you able to copy well?

Try the steps from here that you haven't: https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[EricB2]

Thank you for the suggestion.  I have gone through those steps.  Bottom line is, if it can't print out the Print Quality Diagnostic Report correctly, then the problem is in the printer somewhere.

I am using genuine HP ink cartridges replaced within the last 2 months although this issue was surfacing before changing cartridges.

Is there anything I should clean in the printer?  As I mentioned before, I haven't used it that often in the last year (possibly went as long as 3 months without being used at all).

[Betty0610]

You've already as such done the cleaning. If you have another set of inks to try with, do try those and check.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[EricB2]

It was doing this before the ink cartridges were replaced so I don't believe the ink cartridges are the issue. I'm not willing to spend another $30 to replace an ink cartridge again when I might end up having to throw away the printer. I've already spent $60 on new ink cartridges.

Is there anything you guys can do as far as paying for repairs? 

This issue was occurring before the warranty expired, but I didn't have time to troubleshoot it at that time.

I'm very unhappy with the performance of this printer(should not be having problems after only 1 year of light use) and I plan to avoid HP printers in the future.

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!