HP Envy Photo 7855 Black Cartridge 64/303

[Eddieh49]

I have an error on the HP Envy 7855 printer saying Black Cartridge needs to be removed and reinstalled.

I have done this more than 20 times and continue to get the same error.

I installed new cartridge and still get the same error.

I cleaned the contacts on the cartridge and the print unit with distilled water and lint free cloth. Still same error.

I disconnected the power cord for more than 10 minutes and plugged into printer again. Same error.

I need help. I have the original Black Cartridge and the brand new Black Cartridge and they both give the same error.

What's next.

Thanks,

Eddieh49

[Kumar0307]

@Eddieh49, Welcome to the HP Support Community!

I understand you are not able to print in black due to this error. If you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge, and the issue persists, I'm afraid this is a hardware issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Note: This printer supports printing in single-cartridge mode. You may continue to print in color by removing the black ink cartridge.

Keep me posted for any other assistance.

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Have a great day!