HP Inktank Wireless 415 Not printing black on Plain Paper

[Raztaman]

Hello!  Its my first time here.

Anyway, I have the said printer for over 1 year now. But the problem occured around 6 months ago, I did not brought  it back for warranty since I still have 1 working Printer. 

Until now im still looking on how to fix the problem by myself.

The problem is when choosing Plain paper on printing properties.  Draft Normal even Best theres no print out for Black.

Even Test prints from Maintenance doesnt print Black.

I already updated drivers. Done maintenance setup. Alignment. Deep Cleaning. 

The black ink only prints when choosing Photo paper in settings.  or doing COPY. 

Any help is greatly appreciated.

Thanks!

[Betty0610]

@Raztaman

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!