HP Instant INk

[sospan9]

First instant ink cartridges received were 65/304 when loaded message reads 'The indicated cartridges arre not intended for use with this printer'. Printer takes 302 cartridges. Nightmare trying to get support, partially deaf so telephone support is no good for me.

[sospan9]

Are 304 cartridges compatible with officejet 5230? These were supplied by instant ink and can’t solve this problem.

[sandytechy20 · Accepted solution]

@sospan9

Welcome to the HP support community.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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Cheers.

[sospan9]

Replacement cartridges received and installed successfully. 65/304 same as cartridges previously supplied under instant ink. Can only assume that initial cartridges sent that caused problem were faulty in some way.

[sandytechy20]

@sospan9

Yes, looks like previous cartridges were faulty.

Good to know that the new cartridges are working fine.

You can reach us for assistance with HP products in the future.

Cheers.