HP Instant Ink Cartridge Problem

[Ross33]

i have worked through the standard trouble shooting guide to resolve the issue of a Cartridge Problem and the printer is now telling me to replace the cartridge (as the error message continues).  I will not be sent a replacement cartridge by the program until the issue is fixed! I am enrolled in HP Instant Ink but cannot see how I order a replacement cartridge to try to fix this error message.  Have been through several rounds with the virtual agent to no avail.  

[Jay_G24]

Hi @Ross33,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[POB1]

I have exactly the same cartridge problem as Ross33 had. The private reply to Ross doesn’t help me solve my problem, 

[Jay_G24]

Hi @POB1,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!