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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
kcburk1
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HP Instant Ink Setup Fail

HP Recommended
DeskJet 3755
Microsoft Windows 10 (64-bit)

I've been trying unsuccessfully to sing up for the free trial of instant ink. i'm told to print a page for a code and/or printer email address, but unfortunately the printer is out our black ink. The page it prints in blank; so I do not have the said code. How come it can't email me the code like normal security setups since it's connected to my HP accoutn w/c has my email address? Why make things more difficult and convoluted than they have to be?

 

Anyway, how do i get the code when i'm out of ink?

 

Thanks. HP, you need some work on user friendly computers and printers...

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
14,197 14,163 1,160 1,279
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Hi @kcburk1,

 

I'd like to help!

 

I understand you are unable to enroll in instant ink service.

 

If your color cartridge has ink in it , please remove the black and try printing the information page with the color ink cartridge.

 

Get the Printer Claim Code in the printer's built-in webpage, or Embedded Web Server (EWS).

HP Smart app

Use the HP Smart app to turn on Web Services, and then get the printer code.

  1. Make sure your printer is connected to the same wireless network as your computer or mobile device.

  2. On the app home screen, click your printer or Printer Settings.

  3. Click Advanced Settings or Printer Home Page (EWS).

  4. Click Web Services, and then confirm that Web Services is enabled.

    • If Web Services is enabled: The Summary option displays in the Web Services section. Click Print Info Page.

      Clicking Print Info Page when Web Services is enabled

    • If Web Services is not enabled: The Setup option displays in the Web Services section. Tap Setup, follow the on-screen instructions to enable Web Services, and then continue with these steps. An info page prints.

      Clicking Setup when Web Services is not enabled

  5. On the info page, find the Printer Code or Printer Claim Code.

    If the info page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

IP address

Use the Embedded Web Server (EWS) to get the printer code.

  1. Print an info page from your printer control panel by pressing the Information button.

  2. Find the printer IP address on the information page.

    Example of a printer IP address.

  3. Open an Internet browser, and then type the IP address in the address bar.

    NOTE: 

    Make sure to type the IP address into the browser's address box. If you type it into a toolbar or search engine, the Embedded Web Server (EWS) does not open.

  4. If a website security certificate displays in the Internet browser, click Continue.

    The EWS information page for the printer opens, confirming the printer is on the same network as the computer.

  5. On the EWS webpage, click the Web Services tab.

    • If a Web Services tab is not available, your printer does not support HP ePrint.

    • If a Web Services Setup page displays, follow the on-screen instructions to enable Web Services. An info page prints automatically.

      Clicking Setup when Web Services is not enabled

    • If a Web Services Summary page displays, Web Services is already enabled.

      Click Print Info Page.

      Clicking Print Info Page when Web Services is enabled

  6. On the info page, find the Printer Code or Printer Claim Code.

    If the info page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

 Also, refer to -Printer Claim Process and FAQs

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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Jay_G24
HP Support Agent
HP Support Agent
14,197 14,163 1,160 1,279
Message 2 of 4
Flag Post
HP Recommended

Hi @kcburk1,

 

I'd like to help!

 

I understand you are unable to enroll in instant ink service.

 

If your color cartridge has ink in it , please remove the black and try printing the information page with the color ink cartridge.

 

Get the Printer Claim Code in the printer's built-in webpage, or Embedded Web Server (EWS).

HP Smart app

Use the HP Smart app to turn on Web Services, and then get the printer code.

  1. Make sure your printer is connected to the same wireless network as your computer or mobile device.

  2. On the app home screen, click your printer or Printer Settings.

  3. Click Advanced Settings or Printer Home Page (EWS).

  4. Click Web Services, and then confirm that Web Services is enabled.

    • If Web Services is enabled: The Summary option displays in the Web Services section. Click Print Info Page.

      Clicking Print Info Page when Web Services is enabled

    • If Web Services is not enabled: The Setup option displays in the Web Services section. Tap Setup, follow the on-screen instructions to enable Web Services, and then continue with these steps. An info page prints.

      Clicking Setup when Web Services is not enabled

  5. On the info page, find the Printer Code or Printer Claim Code.

    If the info page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

IP address

Use the Embedded Web Server (EWS) to get the printer code.

  1. Print an info page from your printer control panel by pressing the Information button.

  2. Find the printer IP address on the information page.

    Example of a printer IP address.

  3. Open an Internet browser, and then type the IP address in the address bar.

    NOTE: 

    Make sure to type the IP address into the browser's address box. If you type it into a toolbar or search engine, the Embedded Web Server (EWS) does not open.

  4. If a website security certificate displays in the Internet browser, click Continue.

    The EWS information page for the printer opens, confirming the printer is on the same network as the computer.

  5. On the EWS webpage, click the Web Services tab.

    • If a Web Services tab is not available, your printer does not support HP ePrint.

    • If a Web Services Setup page displays, follow the on-screen instructions to enable Web Services. An info page prints automatically.

      Clicking Setup when Web Services is not enabled

    • If a Web Services Summary page displays, Web Services is already enabled.

      Click Print Info Page.

      Clicking Print Info Page when Web Services is enabled

  6. On the info page, find the Printer Code or Printer Claim Code.

    If the info page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

 Also, refer to -Printer Claim Process and FAQs

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

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kcburk1
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This might have worked. ended up buying another black cartridge and printing the document.

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Jay_G24
HP Support Agent
HP Support Agent
14,197 14,163 1,160 1,279
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That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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