HP Instant Ink program start without original cartridge

[TJNortheast]

Hello All,

My father-in-law gave me a6055E envy, and I wanted to enroll it into HP InstaInk.

My issue is he threw away the original ink cartages, and while I'm registered, the HP portal says "Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels"

Is there any way around this?

[BeemerBiker]

You can get help for instant ink here

Comments, questions, objections, or need information not found online? Try here at the Get HP Instant Ink Support Website ?

Your faster option:
Contact the team at HP Instant Ink Support during business days and hours available in your region.

General help on instant ink management

I do not have an instant ink printer. My understanding is that if you run out of ink you can use genuine Hewlett Packard cartridges either original or refilled. They must have an HP chip in the cartridge.

If the setup cartridges were thrown away, you will  need to speak to an HP representative or ask Microsoft's Copilot how to bypass the setup cartridges.