HP J4680 printer prints double images where graphic images are present on page.

[ds-10-speed]

HP J4680 printer prints double images where graphic images are present on page. I have replaced the ink cartridges, realigned several times, uninstalled printer driver, reinstalled printer driver and still have the same issue. I have tried the HP print doctor and their test page has a double shadow, if I use a test print from the printer itself the print is perfect. If I just print text from MS Word with no graphics on the page the text is perfect, if there is an image (jpeg or something else) on the page the image and text near the image has a shadow, text father up on the page is clear. If I print a postal mailing label (PDF) the whole label has a shadow.  If I use our other HP 6800 printer, everything is fine. This HP4680 used to work great, then something changed.

Please help! I have wasted time and money trying new cartridges with no luck.

[KrazyToad]

@ds-10-speed

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL31050/mp-109973-3/OJ_AIO_J4600_Full_Win_WW_140_408-5.ex... and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ds-10-speed]

Krazy Toad,

Thanks for the reply,

I have tried your instructions 3 times and still have the same problem with the 4680 printer. I did have a some problems with your instructions at step 8 thru 11, for one I get 2 choices to delete the 4680 driver, I can remove driver only but not driver and package. Also you say to click "OK" or "Apply", Apply is grayed out and I am not able to click on it, but the driver does go away when I select "Remove driver only", the only thing I can do is to "Close".

I can still print just fine from our other printer which is a 6480 series printer. The 4680 only seems to print double only when graphic images are present. Plain text from MS word is just fine if no images are present. I have tried printing both USB and WIFI but no difference.

Here is a postal label example:

Thanks for trying to help me with this issue.

[ds-10-speed]

Update:

I turned off the anti virus firewall protection and ran your procedure again, I was now able to remove both "driver and package" in step 9, "Apply" was still greyed out, but that it had no affect on the outcome, still has the same problem.

[BM1364]

I have the same issue but it is with HP Color LaserJet Pro MFP M281cdw & I can't stand this shadow print on my documents. It is so annoying especially for the amount of money spent on this printer. 

[KrazyToad]

@ds-10-speed

Did you reinstall the Full Feature software after uninstall the driver?

If the issue persists uninstall the printer driver once again from root level and reinstall the printer using the Windows Built In Driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879

[ds-10-speed]

 I followed your instructions and just installed the windows driver. I still have the same problem with shadows on graphics, no change.

[KrazyToad]

Try printing using the HP Smart App and let me know if that works

Link: https://support.hp.com/us-en/document/ish_2073929-1413451-16

[ds-10-speed]

I installed the HP Smart App and it apparently is not compatible with my HP OfficeJet J4680, it can't find my printer whether it's on WIFI or USB.

[KrazyToad]

@ds-10-speed

Please ensure the printer has the latest Firmware

Also https://support.hp.com/us-en/document/ish_1776648-1643972-16

Next assign a Manual IP address and then reinstall the HP Smart App

1) Obtain the IP address of the printer – You can print a Network Configuration page to obtain the IP address.

2) Type the IP address on your web browser to obtain the printer EWS page on your computer.

3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

5) Click Manual IP

6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.

7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.