HP LaserJet MFP M281 will not recognize new HP toner cartridge

[Tsolly]

We have 2 of this model and genuine HP cartridges are being blocked. Super frustrating given how much these cost. Please help. Thanks.

[LeaDeMayo]

Please send me reset instructions. I also have a HP M281. I purchased original HP cartridge, but my printer is nor recognizing.

[Compass33]

I am having the same problem.  Please DM me the instructions to correct the problem.

[sandytechy20]

@Compass33

Welcome to the HP support community.

I understand that the cartridge is not recognized by the printer, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Compass33]

The error message listed in your reply, "'Install Black Cartridge' Displays" is not the error message I received.  

The error message I received was, " Indicated cartridges blocked for containing a non-HP chip. More at www.hp.com/learn.ds"

Please provide directions for this error message.  Thank you.

I purchased these three cartridges from Staples in factory sealed containers.  Once I put the depleted cartridges back in the printer it powered up fine with no error messages.  I spoke to the Staples store manager.  He has not heard of any other problems with the cartridges they have sold.  I look forward to your reply to the error message I received for my model of printer (see subject line for details).  Thank you.

[Helge5]

I received the same error message after installing a new genuine  HP cartridge:  The error message I received was, " Indicated cartridges blocked for containing a non-HP chip. More at www.hp.com/learn.ds"

Please send me the resetting procedure.