HP LaserJet Pro 200 color MFP M276nw: Wet Vertical Smudge Smear same location

[anwar_ibrahim]

Hello HP community.  Hope you can help.

I own a new:

HP LaserJet Pro 200 color MFP M276nw

It sat in my office for over a year.  It was tested when first set up and everything function accordingly.  Because of Covid-19 i closed my office and took the laserjet printer home.  I was careful in transport with safe arrival to my home office.

When I configured and ran test print I ran into a frustrating problem. I get a vertical wet type smear down my page in two locations.  i tried printing in various colors and black only and smear smudge remains in same location down page.

I have tried:

Cleaning/ and calibration settings several times.

cleaned all rollers.

inspected roller tray

ran multiple test prints

reran cleaning. 

----------------------------

I have not changed color or black cartridges because they register full.  Don't thing that is the issue as I have inspected all carts. 

wet smudge occurs when printing color or black.  I will upload some examples .  Please help get this fixed.  its literally a brand new machine .

examples:  Please pin ponit the problem.  i am very technical and will complete the repair.

HP LaserJet Pro 200 color MFP M276nwHP LaserJet Pro 200 color MFP M276nwHP LaserJet Pro 200 color MFP M276nwHP LaserJet Pro 200 color MFP M276nwHP LaserJet Pro 200 color MFP M276nwHP LaserJet Pro 200 color MFP M276nwHP LaserJet Pro 200 color MFP M276nw

[anwar_ibrahim]

[The_Fossette]

@anwar_ibrahim

I reviewed your post and I understand that you are getting a vertical smear on the prints.

Don’t worry, I assure you I will try my best to get this sorted.

Are you facing the same issue when you make a copy?

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-laserjet-pro-200-color-mfp-m276/5097648/document/c03416215

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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