HP LaserJet Pro MFP M148dw: Toner cartridge fits but can't close cartridge door

[MelissaMM]

I ordered the  HP 94A Black Original LaserJet Toner Cartridge, CF294A -- it slides right into the slot. However, there are prongs in the cartridge door that prevent it from closing -- according to the website, this toner is compatible with the printer. What gives? This is SO frustrating! 

[Riddle_Decipher]

@MelissaMM If you've gone through all the steps suggested in this article: click here to verify,

And yet the issue persists, this is a hardware malfunction within the printer and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.