• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-23-2020 10:31 AM

HP Recommended
Product: Dell T5500
Operating System: Microsoft Windows 10 (64-bit)

I have an HP LaswerJet 4100n with the duplex adapter added.  Duplex printing work correctly with windows 7 Pro.  When going to Windows 10, this feature is not working now.  What can I do to be able to use this necessary function with my LaserJet 4100n.  This is a great printer and has worked for quite some time.  Thanks for any help that you can give.

1 person had the same question
1 REPLY 1

‎08-23-2020 11:22 AM

HP Recommended

It is possible that the duplex being present was not detected by the driver on install. On your PC, go to control panel>devices and printers and right click the icon for your printer and select printer properties from the drop down menu. Then go to device settings tab and scroll down to installable options and make sure that it shows as duplex unit installed. If it says uninstalled, click on the box and change to installed and test.

 

duplex in device settings.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.